Since I wasn't a "MozyPro" customer, all my attempts to call up support were rebuffed. At this point I was getting desperate - it had been a week and I had no way of logging in to retrieve my files. I e-mailed again - another few days and still no response. Four days later, I still had not received a response. Finally, I gave up and clicked on "Forgot my password" and Mozy claimed to reset it and send it to me.
When I went to log in, Mozy claimed that I had the wrong password. I was excited that I had an opportunity to take advantage of my EMC Mozy backup for the first time - theoretically they should have been able to recover all my files and put them in the same places where they existed on my laptop before it failed. This caused significant delays in getting the hard drive replaced, especially during the holiday season at the end of the semester.Īfter around two months, my laptop was finally returned with a new hard drive. Although the laptop was under warrantee, neither Sony nor the intermediary organization was willing to take responsibility for following through on the warrantee. It turned out to be a nightmare because Yale did not buy the laptop directly from Sony, but went through an intermediary organization. Since the laptop was owned by Yale, I had to go through the Yale processes to get it replaced.
Disable local backup on mozypro upgrade#
I figured I would start out with the free version, and then would upgrade to the paid version when I ran out of space.Īround 2 months ago, the hard drive on my Sony Vaio laptop failed. I figured that EMC was a trustworthy company, and they understand storage and the cloud better than most. I ended up deciding between Mozy and DropBox, and went with Mozy because it was owned by EMC. Since I recently went through the horrible experience of losing data I put in the cloud, I therefore feel obligated to share this experience on this blog.Ībout a year ago I felt that if I was going to go around talking about how great the cloud was, I should at least be using a cloud data backup service for my PC. However, the above argument only works if cases of data loss get publicized so that the companies that lose data will lose business. The way I usually answer this criticism is that a competitive business climate will solve this problem - the companies that have bad processes will lose data and go out of business, and the ones that have more safeguards in place will win. This is problematic since most users do not get to see the internal processes, so they need to (to some extent) blindly trust the cloud provider - a tricky proposition for many people. If the cloud provider does not have appropriate processes in place to safeguard data, it's quite possible that your data could get corrupted or lost. One common argument people make against the cloud (amongst others) is that if you put your data in the cloud, you are losing control over your data.
Therefore, I feel quite invested in the success or failure of the cloud. In order for this research to make impact, "the cloud" needs to be more than a temporary phenomenon. My work on database determinism that focuses on building horizontally scalable database systems is entirely motivated by the elastic scalability of the cloud. HadoopDB can be thought of as a large scale analytical database system for the cloud. It's possible to argue that my entire research agenda over the past few years has focused on cloud computing.
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